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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line

About us

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Smart Support

emkon. Smart Support App

Quick, professional help without travel times!

Quick, professional, safe!


Reduction of production downtimes

  • Savings in costly onsite visits from service engineers
  • No more waiting times for service engineers
  • No more travel expenses

Live Video

  • No cumbersome fault description anymore
  • Elimination of language barriers by describing the problem visually
  • More efficient and faster problem solving

Quick, qualified problem solving

  • Direct calls to qualified service teams
  • Reduction of waiting times over conventional service
  • Improved response times over ticket systems
  • Multilingual support

Predictable service costs

  • Transparent and fixed monthly costs
  • No hidden costs

Automatic service recording

  • Upon request each service call is archived and recorded
  • Transparent service call history
  • Learning aid for future calls and service engineer assignments

Compensation for lack of skilled personnel

  • Fast live support also for less qualified personnel
  • Troubleshooting under the live guidance by emkon. support experts
  • Site independent integration of in-house-experts for internal communication events (optional)

100% independent from the customer’s network

  • Independent communication on a separate Network
  • No additional costs by setting up the network
  • No maintenance effort by the customer for the network
  • No use of existing infrastructure
  • Plug & Play service module with minimal start-up effort
  • Utilization of independent 3G / LTE connection into the emkon. service-HQ

Secure SSL data encryption

  • Complete hosting in Germany
  • In accordance with the strict German data protection law
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