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emkon. Smart Support App
Quick, professional help without travel times!
Quick, professional, safe!
Benefits:
Reduction of production downtimes
- Savings in costly onsite visits from service engineers
- No more waiting times for service engineers
- No more travel expenses
Live Video
- No cumbersome fault description anymore
- Elimination of language barriers by describing the problem visually
- More efficient and faster problem solving
Quick, qualified problem solving
- Direct calls to qualified service teams
- Reduction of waiting times over conventional service
- Improved response times over ticket systems
- Multilingual support
Predictable service costs
- Transparent and fixed monthly costs
- No hidden costs
Automatic service recording
- Upon request each service call is archived and recorded
- Transparent service call history
- Learning aid for future calls and service engineer assignments
Compensation for lack of skilled personnel
- Fast live support also for less qualified personnel
- Troubleshooting under the live guidance by emkon. support experts
- Site independent integration of in-house-experts for internal communication events (optional)
100% independent from the customer’s network
- Independent communication on a separate Network
- No additional costs by setting up the network
- No maintenance effort by the customer for the network
- No use of existing infrastructure
- Plug & Play service module with minimal start-up effort
- Utilization of independent 3G / LTE connection into the emkon. service-HQ
Secure SSL data encryption
- Complete hosting in Germany
- In accordance with the strict German data protection law