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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line

About us

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emkon. Customer Service Team

Contacts Customer Service Team

What do we do for our customers? Everything.

Fast, simple and uncomplicated: Get in touch with your personal contact or write an e-mail to

The quick reaction team of Emkon. We are there for you! In case of an emergency, no matter where, we are there for you with valuable advice and support. From the request to the service at your location.



The Emkon Customer Service Team is here for you

Now it's even easier to contact us!

NEW: Call Back Service

You know it: Sometimes it's easier to just call than writing an e-mail, searching on the internet or studying the documentation. Just fill out this form and we guarantee you a call back from our customer service team. These are the informations we need from you for an effective and successful call back:

I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically.

Please calculate 8 plus 7.

Emkon Customer Service Team

Overview of services

Spare parts service

Express shipping

Preparation of individual spare parts packages

Machine relocation / removals

Continuous technical improvement

Production support

Format extensions

Whatsapp Business Service

Instruction / training

Teleservice / remote service

Process optimization

Inspection and maintenance

Preparation of maintenance packages and maintenance contracts


Predictive maintenance planning

Call back service

Projects in Focus


Smart Support

You want machines that produce and have no downtimes.
With our emkon. SMART SUPPORT APP we offer fast support when you need it most. You receive our qualified expert advice through Live Video transfer via an independent, separate and with SSL encrypted network. Our assistance in case of an emergency: Quick, professional, safe – the emkon. SMART SUPPORT APP!

An example case

How we like to work

1:15 pm

A call from a customer comes in: The guide table of a linear motor of the machine is faulty!

1:39 pm

Offer sent to customer including information that we have the part in stock and can still deliver on the same day.

2:15 pm

Official order from customer received.

3:00 pm

The guide table of the linear motor leaves our warehouse and is transported by direct courier.

8:30 pm

Delivery at the customer (537 km Emkon – customer)

Next morning

E-Mail from customer: Thank you, that everything was so quick and uncomplicated!

Customer happy, emkon. happy - That's how it's supposted to be!

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